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How 950kbd Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit through bKash, Nagad or Rocket, and use our lobby — and how we keep that data secure.

Account data protectedbKash, Nagad, Rocket payment details securedNo data sold to third partiesYou can request your data any timePolicy applies to all Bangladesh-accessible accounts
950kbd How 950kbd Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold, you can contact our support team directly. We handle all data requests through the same channels you use for account help — so you do not need a separate privacy hotline. Response times depend on the complexity of the request, but we aim to acknowledge every query within one working day and resolve straightforward access requests as quickly as the verification steps allow.

Live Chat Start a live chat from your account dashboard. Verify your identity with your registered mobile number and we will locate your data record.
Email Support Send your data request by email from your registered address. Include your account ID and the specific data you want reviewed, corrected or removed.
Account Settings Some data corrections — display name, contact email — can be made directly inside your account settings without contacting support at all.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security at 950kbd works in layers. Encryption covers data in transit and at rest, so your account details and payment references are not exposed in plain text at any point. We apply access controls internally so only the teams that need your data to operate your account or process a payment can reach it. We review these controls on an ongoing basis and update them when our technical environment changes.

Encryption in Transit

All data moving between your device and our servers — including your bKash or Nagad payment references — is encrypted via SSL so it cannot be intercepted mid-transfer.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can clear cookies from your browser at any time, though some features may reset.

Data Retention Policy

Payment records linked to bKash, Nagad and Rocket transactions are retained as required by applicable financial regulations. Account activity logs are held for a shorter period and then purged.

Your Right to Request

You can ask us what data we hold, request a correction, or ask for deletion of data we no longer need to operate your account. Submit the request through live chat or email.

Common Questions About Your Privacy on 950kbd

These are the questions we hear most often from account holders in Bangladesh about how their data is collected, stored and handled. If your question is not covered here, reach out through live chat or email and we will respond with the specific details that apply to your account.

We collect your name, email, mobile number and the payment method you register — bKash, Nagad or Rocket. Device and session data is also logged to secure your account against unauthorised access.

No. We record transaction references and wallet numbers to match payments to your account, but we never store your mobile banking PIN, password or OTP at any stage of the process.

Yes. Send a data access request via live chat or your registered email address. Include your account ID so we can locate your record quickly and confirm your identity before releasing any details.

Payment records for bKash, Nagad and Rocket transactions are kept as long as applicable financial regulations require. Session and browsing logs are held for a shorter period and then deleted from our systems.

We share data only with payment processors — bKash, Nagad, Rocket — to complete transactions, and with service providers who help us operate the platform. We do not sell your data to advertisers or marketing companies.

Contact us through live chat or email from your registered address. We will verify your identity, confirm which data can be deleted under applicable law, and complete the request within a reasonable timeframe.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.