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How Our Legal Framework Applies to Your Account

950kbd operates under a defined legal framework that governs every account, transaction, and interaction on this platform. Your access and eligibility depend on your local law and the eligible regions we support — if you are in Bangladesh, read these terms carefully before opening…

Account eligibility by regionbKash, Nagad, Rocket within policy scopeTerms apply at account creationLocal law determines accessContact us for policy queries
950kbd How Our Legal Framework Applies to Your Account
ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account Security

Security and data handling are not afterthoughts at 950kbd — they are written into how the account system works day to day. When you deposit via Nagad or bKash, only the transaction reference and your account ID are stored against your record; we do not retain your full mobile wallet credentials. Account access is protected by OTP verification at login, which means any new device session requires confirmation through your registered mobile number before the lobby opens.

Data Retention We retain account and transaction records for the period required under our operational policy. You may request a summary of stored data by contacting support with your verified account details.
Cookie Policy We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed without your acknowledgement at first visit.
Account Security OTP-based login applies to every new session on an unrecognised device. If you believe your account has been accessed without your consent, contact support immediately to freeze the account.
Requesting Changes To update your registered mobile number, correct account details, or request data deletion, submit a verified request via live chat or email. Identity checks are mandatory before any change is processed.
REACH OUR POLICY TEAM

How to Contact Us About Legal Matters

If you have a question about your rights under these terms, need to dispute a transaction, or want to understand how a specific policy applies to your account, our support team is the right starting point. We handle legal and policy questions through the same channels as account support — live chat, email, and our help centre. Have your account details ready when you reach out, as we verify identity before discussing account-specific policy matters.

Team online

Live Chat

Open the chat widget inside your account dashboard. Identify your query as a legal or policy matter so the team routes it to the right person quickly.

Email Support

Send your policy question or formal dispute to our support email. Include your registered account name and describe the specific term or transaction in question.

Help Centre

Our help centre carries the current version of all policy documents. Search by topic — account terms, payment policy, or data handling — to find the relevant section fast.

Common Questions About Our Terms and Policy

These are the questions we hear most often when it comes to legal matters, account rights, and how our policy applies in Bangladesh. If your question is not covered here, reach out through live chat or email.

That depends on your local law and eligible region. We do not make a legal determination for you. Check what online gaming activity is permitted in your jurisdiction before creating an account.

You may request a copy of the data we hold against your account, ask for corrections, or request deletion. Submit a verified request through our live chat or email support channel.

Contact support via live chat with your bKash or Nagad transaction reference and the date of the payment. We cross-check against our deposit ledger and respond within our policy review period.

Revised terms take effect when published on this page. We aim to flag significant changes through an in-account notification. Continued use after publication means you accept the updated version.

Yes. Contact our support team to initiate account closure. Any confirmed balance in your account wallet can be withdrawn via Rocket, bKash, or Nagad before the account is closed.

We require that all account holders meet the minimum age set by their local law and our platform policy. Age verification may be requested at any point during account review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.